Celtic Copper: Policies

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Home > Policies

Celtic Copper Store Policies

Ordering Information

We have made shopping online at Celtic Copper as safe and easy as possible.

Here are a few suggestions for navigating our site.

Clicking on the smaller pictures will take you into a detailed enlarged view of the product.
Your browser's "Back" button will return you to previous pages.
Use the "Add to Basket" or "Buy One Now" buttons to choose what you would like to buy.
Click on the Celtic knot button marked "Basket" to view or change the items have been selected.
When you are ready to complete your order use the "Check Out" button on the right hand side of the screen.

Celtic Copper offers secure online transactions and keeps all personal information confidential. If your are having trouble placing an order please contact us and we'll help you sort it out.

Payment Options

We accept PayPal, Visa, Discover, Master Card, American Express and E-Check

We also accept Checks and Money Orders made out to "Celtic Copper" and mailed to Celtic Copper, 3717 Fobes Road, Snohomish, WA 98290.
Please include your name and address, shipping preference, and the items you wish to order.

Shipping Information

First Class Mail (4-7 Business Days) $4.95

Domestic Priority Mail (3-5 Business Days) $7.95

We also ship to the following countries, please email us for details.

(Australia, Belgium, Canada, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom)

We ship most orders within two to three business days, yet many items include custom options that are made to order on an individual basis. Orders are shipped Monday through Friday via the United States Postal Service.

Exchanges, Refunds and Back Orders

Items returned in their original condition are eligible for a full refund or exchange within 30 days of shipping.
Postage fees however, are non refundable. Postage for reshipping any exchanged items will be billed to the original credit card.

If we made a mistake filling your order, please return the items and we will be happy to ship the correct merchandise and refund any shipping charges you have incurred. Please note that you may wish to insure your return when mailing it back as Celtic Copper takes no responsibility for exchanges and returns that are lost in the mail.

Sometimes we run out of a particular item. If this happens we will feel slightly embarrassed and ship your item to you as soon as possible. In most cases we send an e-mail to advise you of the situation and ask your preference.
If we ship a partial order, back orders usually follow within a week or two. There are no additional shipping fees for back orders.